Technical Tip: FortiGate - Users & Devices error after downgrade (downgrade error)

When downgrading FortiGate from FortiOS version 7.4.x, down to version 7.2.x or 7.0.x, an error may occur where the 'Users & Devices' dashboard section shows the name 'Assets & Identities', which is the section name on version 7.4.x.

This can cause a malfunction where no information is shown. To correct this, download a backup file, open it in a text editor, and replace this portion:

set name "Assets & Identities"
set vdom "root"
    config widget
        edit 1
            set type device-inventory
            set width 2
            set height 1
        next
        edit 2
            set type identities
            set x-pos 1
            set width 2
            set height 1
        next
        edit 3
            set type firewall-user
            set x-pos 2
            set width 2
            set height 1
        next
        edit 4
            set type quarantine
            set x-pos 3
            set width 2
            set height 1
        next
        edit 5
            set type nac-vlans
            set x-pos 4
            set width 2
            set height 1
        next
    end
next

By this:

set name "Users & Devices"
set vdom "root"
    config widget
        edit 1
            set type device-inventory
            set width 2
            set height 1
            set table-visualization "charts"
            set device-list-view-type "hardware_vendor"
        next
        edit 2
            set type forticlient
            set x-pos 1
            set width 2
            set height 1
            set table-visualization "charts"
            set device-list-online "online"
            set device-list-telemetry "sending"
            set device-list-view-type "interface"
        next
        edit 3
            set type firewall-user
            set x-pos 2
            set width 2
            set height 1
        next
        edit 4
            set type quarantine
            set x-pos 3
            set width 2
            set height 1
        next
        edit 5
            set type nac-vlans
            set x-pos 4
            set width 2
            set height 1
        next
    end
next

Load this config file to the FortiGate using the restore option, the dashboard option will now show under the correct name and work as expected.