Technical Tip: Master account migration

Scenario 1: The Master account is currently accessible.

1. Transfer assets to the new Master account: 

Customer Service Tip: How to change the master account ID (email address) used for product registration 

Asset Transfer 

2. Assets transferred to the new Master account. Verify in the Fortinet Support portal Asset Management -> Account Services.

    

3. Create a technical ticket for the FortiAppSec Team and provide relevant information for the migration process.

    

Existing Master account: XXX@email.com
Existing Account ID: 123456
New Master account: YYY@email.com
New Account ID: 654321

4. Verify the new Master account via the FortiAppSec Cloud portal accessibility after being notified by the technical team on migration process completion.

    

Scenario 2: Master account access is lost(user no longer has access to registered email).

1. Create a customer service ticket for asset transfer. Provide relevant information for the account transfer.

Technical Tip: How to create a ticket for Fortinet TAC 

Existing Master account: XXX@email.com
New Master account: YYY@email.com

2. Once notified, verify assets transferred to the new Master account. Verify in the Fortinet Support portal Asset Management -> Account Services.

    

    

3. Create a technical ticket for the FortiAppSec Team and provide relevant information for the migration process.

Existing Master account: XXX@email.com
Existing Account ID: 123456
New Master account: YYY@email.com
New Account ID: 654321

4. Verify the new Master account via the FortiAppSec Cloud portal accessibility after being notified by the technical team on migration process completion.

    

Note: The New Master account must be a registered FortiCloud account. Configured IAM users in the old Master account are not migrated to the new Master account.