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clarkg
New Contributor

youtube videos start playing, then error out.

Youtube videos keep erroring out. My teachers group has access to youtube. starting last friday, youtube videos stopped working. The page comes up, and the video starts playing, but after a few seconds, the message " An error occurred, please try again later" comes up. This happens for myself as well, and I am only blocked from porn. I do not have application control running, so that' s not it. I have updated flash, and rebooted the pc' s.
10 REPLIES 10
rwpatterson
Valued Contributor III

What firmware version?

Bob - self proclaimed posting junkie!
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Bob - self proclaimed posting junkie!See my Fortigate related scripts at: http://fortigate.camerabob.com
clarkg

What firmware version?
v5.0, build 6216 (GA) I know there is a 5.0.4 out there, but was going to wait until this got resolved to upgrade, since it worked before. If 5.0.4 fixes it (and is known to fix this problem in particular) I will upgrade.
Dave_Hall
Honored Contributor

If this was 4.0 MR3 I' d say check the protocol options to see if you are blocking HTTP/HTTPS content > the size limit. If there is web caching put in place you may want to exclude youtube (any another other domains related to it) from being caching.

NSE4/FMG-VM64/FortiAnalyzer-VM/6.0 (FWF30E/FW92D/FGT200D/FGT101E/FGT81E)/ FAP220B/221C

NSE4/FMG-VM64/FortiAnalyzer-VM/6.0 (FWF30E/FW92D/FGT200D/FGT101E/FGT81E)/ FAP220B/221C
clarkg

We aren' t doing any caching (that I know of). I' ve never seen those protocol options you showed, and I don' t see them at all in 5.0.
simeon
New Contributor

try to change or upgrade to 5.4 this working fine goodluck
clarkg
New Contributor

Well, I thought this was a pc issue, but apparently it' s not. I had one of my level 1 tech' s reimage the pc, and the error continues. Gonna start looking at either switch issues, or bad network cable. This is the only pc I am having the issue on, so I don' t believe it' s a filter issue.
emnoc
Esteemed Contributor III

If it' s just one pc it' s most likely a local issue. I would also disable any end-poit AV/MAlware protection while you trouble-shoot. I' ve seen problem with AV/MAlware protections in some unique & weird cases.

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Nitestel
New Contributor

As for YouTube play errors like "An error occurred, please try again later", you can try to reconnect the network; restart YouTube; restart the computer; remove some addon like Ad-Block (if you have added it); change a YouTube profile; clear browser data and catch and more. For more solutions, you can read: 

https://support.mozilla.org/en-US/questions/1039936

https://support.google.com/chrome/answer/6138475?co=GENIE.Platform%3DDesktop&hl=en

http://www.videoconverterfactory.com/tips/youtube-videos-wont-play.html

 

 

 

slaoslash

I had the same problem with video I know it must be my location to use other streaming aplication and the problem is rule to download videos  just find the video you want to download on your smartphone tubmate snaptube 

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