@abarushka yes the IPsec conneciton is with Fortigate.
@parteeksharma it technically would be a dial up VPN but we also see the same message when using the SSL VPN, although that tends to connect quicker and therefore we see the message less. The version we are on is 6.4.9, this does impact all users depending on the speed with which they log in to their computers.
Again the connections do complete and function correctly but they take long enough to connect that users see "Unable to reach tunnel gateway/policy server" which generates unncessary phone calls to our Service Desk.
Hi, I would recommend to open ticket for the EMS/FCT. They will be able to assist, help you gather logs if this is forticlient issue. I would suggest to check which devices and which systems are reporting this problem - which windows version for example.
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