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FortiClient cannot connect to the public network

Hi, I am using FortiClient version When I used its ssl_vpn feature, it caused my Macbook(macOS Ventura 13.2) to access only the corporate Intranet, but not the public network. And I can immediately restore access to the public network by disconnecting the vpn connection.
I used the terminal tool to perform the ping test of It can be connected when the vpn is not connected, but cannot be connected when the vpn is connected.

PING ( 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1

When I downgraded to version, I was able to access the public network while connected to a vpn, but this version was automatically disconnected.
Please let me know how to solve FortiClient can not access the Internet problem.
Thanks a million!

Community Manager
Community Manager

Hello Jack,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Anthony-Fortinet Community Team.
Community Manager
Community Manager

Hello Jack,


I have found this forum discussion:


Could you please tell me if it helped?



Anthony-Fortinet Community Team.

Glad to receive your reply, I read the post in the link.

The solution you're talking about, is gfleming talking about connecting to a vpn with an IP address? But here's the link model I'm using:

Remote gateway: IP address

Custom port

User name + password

Authentication: Save the login name.


At first it sounds like a problem on the Fortigate firewall itself and not being configured properly to allow internet access from the VPN Client.


But if it worked on 6.4 then I would suggest you try the latest version of 7.0 to ensure it's not a bug. Please try upgrading from FortiClient 7.0.0 to 7.0.7 (latest 7.0 release) and see if it helps.

Community Manager
Community Manager

Hello @gfleming,


Could you please maybe help Jack with his request?


Thanks a lot in advance,

Anthony-Fortinet Community Team.

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