Description This article reflects the reasoning and processes applied by
TAC to the management of technical support requests submitted by a user
when the firmware being used is in an End of Support status. Scope End
of support Firmware and LTS. Solut...
Description This article describes what basic set of outputs to collect,
and how, for troubleshooting with TAC. Scope FortiWeb. Solution Follow
the steps below. Prepare the setup. Enable debug flow through the
FortiWeb CLI, log the output to a text f...
Description This article describes how to apply FortiSwitch NAC policies
with different effects based on different, specific Windows OS versions.
Scope A FortiSwitch managed by FortiGate. Solution Consider a scenario
in which the administrator intend...
Description This article describes that the Session CPU is an indicator
of the number of sessions handled by the CPU. Scope FortiGate. Solution
The per-session logging on FortiGate enables one to identify the number
of sessions handled by CPU, SPU, o...
Description Effective January 2023 under our new process, extensions on
devices wherein the renewal order is in progress have been completely
eliminated. It is strongly recommended to always ensure that contract
renewals are purchased sufficiently in...
Hello Abdelkrim, Thank you for using the Community Forum. I will seek to
get you an answer or help. We will reply to this thread with an update
as soon as possible. Thanks,
John, Did you already check this document:
https://docs.fortinet.com/document/fortisase/24.3.42/sia-site-based-deployment-guide/66165/troubleshooting-a-fortiextender-that-fortisase-does-not-see
Tell us if it is helping. Regards,