we just had a strange problem trying to install a FG cluster for a Zywall FW. Everything went OK besides the routing and connection to our MPLS network, we cant ping and we dont have access (tried also with ALL to ALL).
I think it is clearly an issue of the MPLS provider since we also tried directly with a laptop behin the MPLS router and the same IP and gateway and we cant access either.
Also routing should be fine, in Routing Monitor the FG sends the packet for the correct route and doing a tracert we get like 6 hops and than it stops.
We never had this issue with our MPLS provider but this is a installation abroad. Is it possible that they have a policy that just the old Zywall can have access to the MPLS network? With tracert behind the Zywal I get the exactm sma hops but it works with the FG or with my laptop I have same hops but it stops after 15ms and hop 7.
I am pretty sure that only our MPLS provider can solve the issue or am I missing something?
Thanks and regards,