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SecurityPlus
Contributor II

Created on ‎03-28-2018 11:23 PM

Repeated Reboot Requests

FortiClient 6.6.2.1117 installed on Win10 computer. Tried to upgrade by running just downloaded FortiClientOnlineInstaller. Now the computer asks for a reboot after each reboot. Tried the Repair via Control Panel / Programs and Features. Did not help. No uninstall option is available, only Repair. What can be done in a situation like this? Thanks
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Markus
Valued Contributor

Created on ‎03-29-2018 12:02 AM

You can try the FC Remover. Look in the Forticlient download section of Fortinet support site. There is a FortiClientTools_"version".zip in there, that contains the FC Remover.


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SecurityPlus
Contributor II
In response to Markus

Created on ‎03-30-2018 03:27 AM

Thanks. I think that I misstated the FortiClient Vernon. I think it is 5.6.2.111. Do you know if we will loose the saved VPN logins if this is done? Is there a way to first back these settings up?
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Markus
Valued Contributor
In response to SecurityPlus

Created on ‎03-30-2018 06:01 AM

Go to Settings -> Backup. This will save an xml File with the FC configuration. I think the VPN credentials will be saved, but never tried.

Good luck


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ede_pfau
SuperUser
SuperUser
In response to Markus

Created on ‎03-30-2018 06:31 AM

Before installation Windows has saved a recovery point. You could roll back to that. (Same as with every program installation).

Ede Kernel panic: Aiee, killing interrupt handler!
Ede Kernel panic: Aiee, killing interrupt handler!
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