external call transfer

[Hamir_Campos]

I have two fortivoice with SIP trunk between them.

When I try to transfer an external connection from FortiVoice A to Fortivoice B using an ATA on the destination the phone does not ring, however if the call is activated it works normally.

When I try to transfer an external call from Fortivoice A to Fortivoice B using a Softphone at the destination the call is successfully received at the destination.

[rdewitte_FTNT]

Hi Hamir,

Can you do a trace for this call transfer ? it'll be easier to analyse where is the problem.

Go to your admin page under System/ network/ traffic capture and create a trace, then send it to me in PM

Thank you.

[Hamir_Campos]

Hello

What happens is the process below. shows that it is not registered, but the extension is registered.

16:43:40 incoming call matched dialplan:incoming_default on trunk:line4, caller:"" <81munbercelphone> 16:43:40 enter auto attendant:Boa_Vindas 16:43:46 DTMF digits 8, duration 89 ms, disposition: DTMF Received 16:43:47 DTMF digits 1, duration 178 ms, disposition: DTMF Received 16:43:47 DTMF digits 0, duration 76 ms, disposition: DTMF Received 16:43:48 DTMF digits 1, duration 204 ms, disposition: DTMF Received 16:43:50 user input:8101 through auto attendant:Boa_Vindas 16:43:50 dial local number:8101, device:SIP/8101&SIP/8101_x1 16:43:50 process call handling state:<NORMAL> for user:<8101> 16:43:50 dial local extension:SIP/8101&SIP/8101_x1, callee id:"Hamir Campos" <8101> 16:43:50 call unsuccessful, status: CHANUNAVAIL 16:43:50 process call handling state:<CHANUNAVAIL> for user:<8101

[rdewitte_FTNT]

I'm assuming the trace is from Fortivoice B ?

it seems like your ATA is unavailable in that case. check in your call routing configuration on Fortivoice B, send me eventually some screenshot of your call routing. Where are you located ?