Power LED only

rhmmst · ‎06-24-2024

I upgraded my Fortigate 61F firmware, then there is notification the device will be reboot. After that my device didnt turn on normally, it was just stuck on power LED. I have try to unplug and plug power cable, and push hard reset button

Please anyone can help?

sw2090 · ‎06-25-2024

Did you upgrade from < 7.0.14 to 7.0.15 without any step in between? There is a known issue with such upgrades that will prevent your fgt from booting up from primary bootrom. You will see some message aboutcorruption of your data partition in this case if you connect a serial console.

There also is an official article on this here: https://community.fortinet.com/t5/FortiGate/Technical-Tip-Boot-failure-after-upgrading-to-v7-0-15/ta...

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"It is a mistake to think you can solve any major problems just with potatoes." - Douglas Adams

View solution in original post

srajeswaran · ‎06-24-2024

Can you connect a console cable and check if there are any messages?

https://community.fortinet.com/t5/FortiGate/Technical-Tip-How-to-connect-to-the-FortiGate-console-po...

If there is nothing on console even after multiple power reset, you may request for a replacement/RMA.

Regards,
Suraj
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sw2090 · ‎06-25-2024

Did you upgrade from < 7.0.14 to 7.0.15 without any step in between? There is a known issue with such upgrades that will prevent your fgt from booting up from primary bootrom. You will see some message aboutcorruption of your data partition in this case if you connect a serial console.

There also is an official article on this here: https://community.fortinet.com/t5/FortiGate/Technical-Tip-Boot-failure-after-upgrading-to-v7-0-15/ta...

--

"It is a mistake to think you can solve any major problems just with potatoes." - Douglas Adams

rhmmst · ‎06-25-2024

Hi, I tried the solution you gave. It Solved!. Thankyou very much

However i upgraded the firmware version step by step, but i still face this issue.