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rhughes
New Contributor

Created on ‎02-10-2022 06:55 AM

Issues with EMS Server

Made the mistake of in-place upgrading my EMS server to Windows Server 2022

 

This seemed to remove my license file and the hardware ID disappeared so Forti support tell me I must have installed a trial.

Thought I'd be clever and uninstall EMS and reinstall to hopefully generate a new ID to get my license file sorted out, but I cannot get the installer to work, rolls itself back on the SQL Server 2017 step.

Has anyone else encountered this or similar? Any steps to fix?

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Anthony_E
Community Manager
Community Manager

Created on ‎02-16-2022 06:45 AM

Hello,

 

May I propose you to have a look in our Knowledge Base articles linked to FortiClient EMS?

 

https://community.fortinet.com/t5/FortiClient/tkb-p/TKB10?pageNum=1

 

When you select this link, you can make some research on EMS and the solution can be inside.

 

Regards,

Anthony-Fortinet Community Team.
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