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ScottClark
New Contributor

Created on ‎02-09-2022 02:16 PM

Calls dropped when transferring

We have a Fortinet 570, along with a number of Fortinet D71s. On occasion, when transferring a call, the call will drop, seemingly at random. There does not seem to be a pattern to this, but sometimes another D71 will already be engaged in a call when this occurs. Also, sometimes the transfer key (for a staff member) will be non-responsive, and the call will drop upon tapping the key. What are some possible explanations for this?

 

I can provide more details if needed. 

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Anthony_E
Community Manager
Community Manager

Created on ‎02-16-2022 06:52 AM

Good afternoon,

 

Sorry for the late answer.

 

I just sent your question to our IT team, which will be able to provide an answer.

 

I will share it you once I get it.

 

Regards,

Anthony-Fortinet Community Team.
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Anthony_E
Community Manager
Community Manager

Created on ‎02-16-2022 08:52 AM

Hello,

 

Our IT team cannot help as they do not manage your Network and propose you to open a ticket at: https://support.fortinet.com/welcome/

 

They will be able to provide you the solution.

 

Regards,

 

Anthony-Fortinet Community Team.
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