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vndic
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Fortigate 900D stops working and sends logs continuously after a power outage

Hi All, my Fortigate 900D, After one power outage is not working any more, but power led is bright. When I plugged the console cable into the computer, it sent logs continuously without stopping. Could you please tell me what's wrong with this? handle it.
Thank you guys.
-> this is a log that the Fortigate sends continuously....
Buffer I/O error on device sda3, logical block 2525481
Buffer I/O error on device sda3, logical block 2525482
Buffer I/O error on device sda3, logical block 2525483
Buffer I/O error on device sda3, logical block 2525484
Buffer I/O error on device sda3, logical block 2525485
Buffer I/O error on device sda3, logical block 2525486
Buffer I/O error on device sda3, logical block 2525487
ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
ata1.00: irq_stat 0x40000001
ata1.00: cmd ca/00:08:01:8b:36/00:00:00:00:00/e0 tag 0 dma 4096 out
res 51/40:00:01:8b:36/00:00:00:00:00/e0 Emask 0x9 (media error)
end_request: I/O error, dev sda, sector 3574529
Buffer I/O error on device sda3, logical block 2525952

1 Solution
adimailig
Staff
Staff

Hi @vndic 

Did you already tried to reformat the Fortigate?
https://community.fortinet.com/t5/FortiGate/Technical-Tip-Formatting-and-loading-FortiGate-firmware-...

If yes and your device still have valid support, I suggest to create ticket to Technical Support as this may need RMA.

Thank you,

Arnold Dimailig

Best Regards,

Arnold Dimailig
TAC Engineer

View solution in original post

3 REPLIES 3
adimailig
Staff
Staff

Hi @vndic 

Did you already tried to reformat the Fortigate?
https://community.fortinet.com/t5/FortiGate/Technical-Tip-Formatting-and-loading-FortiGate-firmware-...

If yes and your device still have valid support, I suggest to create ticket to Technical Support as this may need RMA.

Thank you,

Arnold Dimailig

Best Regards,

Arnold Dimailig
TAC Engineer
vndic

I haven't reformat the Fortigate yet, let me try and report back

 

Thank @adimailig 

vndic

Hi @adimailig ,

        I reboot the Fortigate and press M key to access configuration menu and try reformat boot disk,  TFTP image ( try 2 option: save, boot without save), but I alway get message:

 

Invaild port number 255
scsi_print_error[1150]scsi error

 

Because  license is expired so I can't create ticket to Technical Support 

 

Thank for your help

 

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