Forticlient cannot open console

[jun_yang]

The client seems installed successful，but the Forticlient VPN cannot open console on win7 client.

some info as show below:

Property(C): MsiNetAssemblySupport = 4.7.2558.0 Property(C): MsiWin32AssemblySupport = 6.1.7601.17514 Property(C): RedirectedDllSupport = 2 Property(C): MsiRunningElevated = 1 Property(C): Privileged = 1 Property(C): USERNAME = hp Property(C): COMPANYNAME = Microsoft Property(C): DATABASE = C:\ProgramData\Applications\Cache\{01CDBF14-709C-4840-B813-DC49A18A943C}\6.0.10.0297\FortiClient.msi Property(C): OriginalDatabase = C:\ProgramData\Applications\Cache\{01CDBF14-709C-4840-B813-DC49A18A943C}\6.0.10.0297\FortiClient.msi Property(C): SOURCEDIR = C:\ProgramData\Applications\Cache\{01CDBF14-709C-4840-B813-DC49A18A943C}\6.0.10.0297\ Property(C): VersionHandler = 5.00 Property(C): UILevel = 5 Property(C): Preselected = 1 Property(C): ACTION = INSTALL Property(C): EXECUTEACTION = INSTALL Property(C): WIN_VER = 601 Property(C): isMSIEAbove8 = 1 Property(C): ROOTDRIVE = D:\ Property(C): CostingComplete = 1 Property(C): OutOfDiskSpace = 0 Property(C): OutOfNoRbDiskSpace = 0 Property(C): PrimaryVolumeSpaceAvailable = 0 Property(C): PrimaryVolumeSpaceRequired = 0 Property(C): PrimaryVolumeSpaceRemaining = 0 Property(C): WIXUI_INSTALLDIR_VALID = 1 === Logging stopped: 2021/10/9 19:02:56 === MSI (c) (7C:D4) [19:02:56:518]: Note: 1: 1707 MSI (c) (7C:D4) [19:02:56:549]: Product: FortiClient -- Installation completed successfully.

MSI (c) (7C:D4) [19:02:56:581]: Windows Installer installed the product. Product Name: FortiClient. Product Version: 6.0.10.0297. Product Language: 1033. Manufacturer: Fortinet Technologies Inc. Installation success or error status: 0.

MSI (c) (7C:D4) [19:02:56:612]: Grabbed execution mutex. MSI (c) (7C:D4) [19:02:56:643]: Cleaning up uninstalled install packages, if any exist

[nnair]

Thank you for the post.

Please navigate to the support portal or the forticloud >>>> support >>> firmware download>>select product >>forticlient and download the different version and they try to download it.

[Davion]

It's possible that there may be a bug or compatibility issue with your current version of FortiClient. Check for any available updates and install them to see if this resolves the issue.