Forticlient Installation error on Microsoft Surface Laptop 7 (ARM64 processor)

[FreeForticlientUser]

Good day

I am trying to install Forticlient on Microsoft Surface Laptop 7 (ARM64 processor) and I am getting FortiClient VPN Setup Wizard ended prematurely error message. I have used ARM64 installer. May someone please advise how to resolve it

[Anthony_E]

Hello,

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

Thanks,

[Atul_S]

Hi,

Pls review the articles below and see if that helps:

https://community.fortinet.com/t5/FortiClient/Technical-Tip-FortiClient-Support-for-ARM-Architecture...

https://community.fortinet.com/t5/FortiClient/Troubleshooting-Tip-Error-while-installing-FortiClient...

Thanks,

[FreeForticlientUser]

Hi Atul,

I have already tried that. It gives the same error.   The processor that is running on the laptop is Qualcomm Snapdragon X1P64100 / X Plus 64100 (ARM-based). Please confirm if the Forticlient supports that CPU.

[Atul_S]

Hi,

ARM64 is supported with FCT 7.4.3 version. Pls see the below community discussion that covers the same issue reported by you. What error message you are getting btw?

https://community.fortinet.com/t5/Support-Forum/Forticlient-VPN-ARM-processer/m-p/384268#M266529

FYI- The previous article with the ID 248361 has resolved several reported issues for snapdragon arm64.

Thanks,