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vwilliams
New Contributor

FortiGate 100D will not accept factory login

I have a Fortigate 100D from my job and I was trying to do a factory reset by:

 

1- From a PC, connect to Fortigate unit using Hyper Terminal. 2- at the console login prompt, type in " maintainer" for userid 3- Type in " bcpbFGTxxxxxxxxxxxxx" for password (After bcpbFGT put the S/N of the Fortigate)

I tried this method but it still says incorrect username or password. I have tried FortiGate Explorer as well. It recognized the Firewall but still can't log in to set to factory. Any suggestions?

11 REPLIES 11
tanr
Valued Contributor II

If the factory reset doesn't work, have you tried the automated firmware update from a usb key on reboot?  Might depend on which version of FortiOS it has.

 

http://kb.fortinet.com/kb/viewContent.do?externalId=FD31911

http://packetsandpings.blogspot.com/2013/05/upgrading-fortinet-via-usb.html

 

Chris

This step requires that the box is also configured for auto-install from USB. If not this will not work. I would suggest to format the Bootdevice and then flash it with a new FortiOs. This should bring you the device in the conditions like a factory reset.

The steps are described here:

http://kb.fortinet.com/kb...nt.do?externalId=10338

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