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New Contributor

Failed to download license

Hi, Based on document, I try to download and install evaluation license. But I got the error message. Anyone can help to take a look at it? Thank you very much. 


HQ-FW # execute vm-license-options account-id

HQ-FW # execute vm-license-options account-password ayyyyyx

HQ-FW # execute vm-license
This VM is using the evaluation license. This license does not expire.
Limitations of the Evaluation VM license include:
1.Support for low encryption operation only
2.Maximum of 1 CPU and 2GiB of memory
3.Maximum of three interfaces, firewall policies, and routes each
4.No FortiCare Support
This operation will reboot the system !
Do you want to continue? (y/n)y

Requesting FortiCare Trial license, proxy:(null)
Forticare response error 61.
Failed to download VM license.


HQ-FW # get system stat
Version: FortiGate-VM64-KVM v7.2.4,build1396,230131 (GA.F)
Virus-DB: 1.00000(2018-04-09 18:07)
Extended DB: 1.00000(2018-04-09 18:07)
Extreme DB: 1.00000(2018-04-09 18:07)
AV AI/ML Model: 0.00000(2001-01-01 00:00)
IPS-DB: 6.00741(2015-12-01 02:30)
IPS-ETDB: 6.00741(2015-12-01 02:30)
APP-DB: 6.00741(2015-12-01 02:30)
INDUSTRIAL-DB: 6.00741(2015-12-01 02:30)
IPS Malicious URL Database: 1.00001(2015-01-01 01:01)
IoT-Detect: 0.00000(2022-08-17 17:31)
Serial-Number: FGVMEV7XLRLKE4A3
License Status: Invalid
VM Resources: 1 CPU/1 allowed, 985 MB RAM/2048 MB allowed
Log hard disk: Not available
Hostname: HQ-FW
Operation Mode: NAT
Current virtual domain: root
Max number of virtual domains: 2
Virtual domains status: 1 in NAT mode, 0 in TP mode
Virtual domain configuration: disable
FIPS-CC mode: disable
Current HA mode: standalone
Branch point: 1396
Release Version Information: GA
FortiOS x86-64: Yes
System time: Sat Feb 18 16:35:06 2023
Last reboot reason: power cycle


2 Solutions

Thats correct. Only one trial VM per account.

Limitations of the evaluation VM license include the following:

  • Maximum of one free evaluation copy per FortiCare account
- Have you found a solution? Then give your helper a "Kudos" and mark the solution.

View solution in original post


How is about accessing the Gui directly and entering the Forti account for activation?

View solution in original post

New Contributor

FortiGate-VM deployment packages are found on the Support site. In the Download drop-down menu, select VM Images. In the Select Product drop-down menu, select FortiGate, NOT FortiFirewall.


If you select "New deployment of FortiFirewall for VMware..." image, then you will get an error with trial license activation.

If you select "New deployment of FortiGate for VMware..." image, then you will be able to activate the trial license.


Thank You it solved my problem, I didn't read the download title properly.

New Contributor III

Just did this, no dice.

New Contributor II

Solved mines as well. Downloaded the wrong VM: FFW when it should have been FG


That solved my issue also. I downloaded Fortinet Firewall and not FortiGate.


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