Hi, Based on document, I try to download and install evaluation license. But I got the error message. Anyone can help to take a look at it? Thank you very much.
HQ-FW # execute vm-license-options account-id daxxxxx@gmail.com
HQ-FW # execute vm-license-options account-password ayyyyyx
HQ-FW # execute vm-license
This VM is using the evaluation license. This license does not expire.
Limitations of the Evaluation VM license include:
1.Support for low encryption operation only
2.Maximum of 1 CPU and 2GiB of memory
3.Maximum of three interfaces, firewall policies, and routes each
4.No FortiCare Support
This operation will reboot the system !
Do you want to continue? (y/n)y
Requesting FortiCare Trial license, proxy:(null)
Forticare response error 61.
Failed to download VM license.
HQ-FW # get system stat
Version: FortiGate-VM64-KVM v7.2.4,build1396,230131 (GA.F)
Virus-DB: 1.00000(2018-04-09 18:07)
Extended DB: 1.00000(2018-04-09 18:07)
Extreme DB: 1.00000(2018-04-09 18:07)
AV AI/ML Model: 0.00000(2001-01-01 00:00)
IPS-DB: 6.00741(2015-12-01 02:30)
IPS-ETDB: 6.00741(2015-12-01 02:30)
APP-DB: 6.00741(2015-12-01 02:30)
INDUSTRIAL-DB: 6.00741(2015-12-01 02:30)
IPS Malicious URL Database: 1.00001(2015-01-01 01:01)
IoT-Detect: 0.00000(2022-08-17 17:31)
Serial-Number: FGVMEV7XLRLKE4A3
License Status: Invalid
VM Resources: 1 CPU/1 allowed, 985 MB RAM/2048 MB allowed
Log hard disk: Not available
Hostname: HQ-FW
Operation Mode: NAT
Current virtual domain: root
Max number of virtual domains: 2
Virtual domains status: 1 in NAT mode, 0 in TP mode
Virtual domain configuration: disable
FIPS-CC mode: disable
Current HA mode: standalone
Branch point: 1396
Release Version Information: GA
FortiOS x86-64: Yes
System time: Sat Feb 18 16:35:06 2023
Last reboot reason: power cycle
HQ-FW
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Thats correct. Only one trial VM per account.
Limitations of the evaluation VM license include the following:
How is about accessing the Gui directly and entering the Forti account for activation?
Well, have you configured Route and DNS, and tested if both work?
execute ping www.google.com
Let's check if you have internet access from that VM first.
Thanks for your reply! internet can be accessed and google.com as well
HQ-FW # execute vm-license
This VM is using the evaluation license. This license does not expire.
Limitations of the Evaluation VM license include:
1.Support for low encryption operation only
2.Maximum of 1 CPU and 2GiB of memory
3.Maximum of three interfaces, firewall policies, and routes each
4.No FortiCare Support
This operation will reboot the system !
Do you want to continue? (y/n)y
Requesting FortiCare Trial license, proxy:(null)
Forticare response error 10.
Failed to download VM license.
HQ-FW #
HQ-FW # execute ping google.com
PING google.com (142.250.190.110): 56 data bytes
64 bytes from 142.250.190.110: icmp_seq=0 ttl=57 time=69.3 ms
64 bytes from 142.250.190.110: icmp_seq=1 ttl=57 time=23.8 ms
64 bytes from 142.250.190.110: icmp_seq=1 ttl=57 time=28.6 ms (DUP!)
64 bytes from 142.250.190.110: icmp_seq=2 ttl=57 time=27.6 ms
64 bytes from 142.250.190.110: icmp_seq=2 ttl=57 time=32.4 ms (DUP!)
64 bytes from 142.250.190.110: icmp_seq=3 ttl=57 time=22.6 ms
Try to download the license from CS portal - https://docs.fortinet.com/document/fortigate-private-cloud/7.2.0/vmware-esxi-administration-guide/92...
And the upload it to VM - https://docs.fortinet.com/document/fortigate-private-cloud/6.4.0/kvm-administration-guide/299485/upl...
https://community.fortinet.com/t5/FortiGate/Technical-Tip-Uploading-the-FortiGate-VM-license/ta-p/19...
How is about accessing the Gui directly and entering the Forti account for activation?
@srajeswaran Thanks for your reply. I tried it, but it cannot work. I think if the link you posted above is not for trial vm version. I already setup one fortigate with trial verson successfully. so that I think one account can only support ONE Fortigate vm. Is this correct?
Thats correct. Only one trial VM per account.
Limitations of the evaluation VM license include the following:
Hi
I got the same error, but it was the 1st time attempting to download vm fg license on my account.
Is possible to see the allocated licences for my account and reuse them ?
It would be better is the error message was more descriptive.
Thank you!
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