Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
New Contributor

unable to install forticlient on Windows 7

Besides my other problem (unable to register endpoint) I'm now facing another problem.

When trying to install the FortiClient (downloaded from the firewall itself) I get an error message (see attachment).

Although I'm using the administrator account (the same I use for accessing the fortigate firewall) it won't allow me to proceed the installation.


Anyone an idea what's going on?

Esteemed Contributor III

You need admin priv. I would pull the package install it after run as administrator.







PCNSE NSE StrongSwan
New Contributor

Hello Ken


I'm logged onto the Win7 client as the domain administrator (of the network). With this user I was capable of installing 22 other computers without a problem.

Meanwhile i had the fortigate rebooted, hoping this would help, but unfortunately, installation stops once again when starting the services.

I've double-checked the following settings on the firewall that they were set:

  • Network > Interfaces > wan1 > administrative access > FCT-access -> enabled
  • Network > Interfaces > wan1 > device management > detect & identify devices -> enabled Network > Interfaces > wan1 > device management > broadcast discovery messages -> enabled[/ul]


  • Announcements

    Select Forum Responses to become Knowledge Articles!

    Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.

    Top Kudoed Authors