Why can my client device not synchornize time successfully with Fortigate as the local NTP Server?

[jefazo92]

I have followed the steps from the video tutorial https://youtu.be/YKKKlChsVVY?si=Zn7R65ElK76dbgkk

However, despite having followed all the steps I get the following error when trying to update time from Internet Time Settings: An error occurred while Windows was synchronizing with X.X.X.X. This operation returned because the timeout period expired. The clock was most recently synchronized on 9/19/2024 at 12:02PM.

Every time I click on Update now, I get the same message and the part where it says the clock was most recently synchonized on X day at Y time gets updated to the current date and time. Could somebody tell me what have I done wrong or what do I have to change?

[nradia_FTNT]

Hello,

You can follow steps from following useful KB articles:

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Troubleshoot-NTP-synchronization-issue/ta-...

https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Allow-NTP-synchronization-when-HA-cl...

https://community.fortinet.com/t5/FortiGate/Technical-Tip-Setting-up-an-NTP-server-and-an-NTP-client...