Description This article discusses warning errors for high voltage and
temperature on the NP7 chip. Scope FortiGate. Solution The following
error may be seen on the logs: Error Code: 12: High voltage and high
temperature along with high temperature o...
Description This article describes DRBG errors in the console logs.
Scope FortiGate v6.x, v7.x. Solution The following can be seen in the
console: System event logs do not show these messages but console output
shows these when the following commands...
Description This article describes how to handle an issue where the
device stopped sending logs. Scope FortiGate 6.x, 7.x. Solution The
following error is seen on FortiCloud portal: Check if the license is
there for SOC As A Service. If in High Avail...
Description This article describes how to enable or disable Bluetooth
Module. Scope FortiGate v7.0, v7.2,v 7.4 Solution Technically the BLE
only runs for a minute during the first boot or initialization process.
If the unit is configured without usin...
Description This article describes basic steps to gather information
about triggers and parameters for a certain attack ID and the attack
signature. Scope FortiGate v6.x, v7.x. Solution A lot of data can be
collected with related logs If using FortiA...
Hello, You can use following useful KB article to capture traffic:
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-First-steps-to-troubleshoot-connectivity/ta-p/192560
You can sniff with port number in question : e.g. diag sniff pack ...
This is also a useful KB article for such issues. Make sure to backup
config file and take screenshots before making any changes:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-FortiGuard-is-not-reachable-via-Anycast-default/ta-p/190041#:~...
Hello, You can look at following useful articles to create reports on
FortiAnalyzer:
https://community.fortinet.com/t5/FortiAnalyzer/Technical-Tip-How-to-build-a-custom-report-on-FortiAnalyzer/ta-p/196519
https://docs.fortinet.com/document/fortianaly...
Hello, You can follow steps from following useful KB articles:
https://community.fortinet.com/t5/FortiGate/Technical-Tip-Troubleshoot-NTP-synchronization-issue/ta-p/195266
https://community.fortinet.com/t5/FortiGate/Troubleshooting-Tip-Allow-NTP-sync...
Hello, Kindly refer to www.fortinet.com -->Partners --> Find a Partner
--> select the region--> They should be able to view the list and assist
you further.
