Web Filter keeps blocking Anydesk Services

[pignouf]

Hi,

Old Checkpoint R77.30 user, I'm using now one cluster of FG100E with v5.6.7 build1653.

I'm having difficulties with Anydesk: all my workstations can't connect to Anydesk's services (error ssl_14090086).

Application Control is on with "Monitor all applications" default profile and no trace of Anydesk in Application Control Log

But in Web Filtering logs, it's full of  hostname "AnyNet Relay" or URL "AnyNet Relay/" sometimes with non resolved IP or the classic boot-*.net.anydesk.com or relay-*.net.anydesk.com with Unrated Categorie.

I've added Static URL Filter but no success. I can't add wildcard * expression in Web rating Overrides.

I've also made a rule for testing with any any all "Anydesk-Web" but this Internet Service have only 28 entries and i can't edit thoses.

The only thing that works: remove the Web filtering, and i don't want that.

If someone could give me some hints. 

Thanks.

[Belgarioz · Accepted solution]

I solved this adding two regexp exceptions in the Url Filter

anydesk.com

AnyNet Relay

See the attachment

[ghadamyari]

but it didn't work on my device with OS 6.2.3. I still receiving this log in Web Filter's log and report :

[fortiraj_FTNT]

FortiOS: 6.2.3 FlowBased inspection mode. WebFilter: *anydesk.com* Wildcard Exempt

[gabrielteh]

redrider wrote:

thank you Belgarioz, this helped a lot. On my site I had to add "AnyDesk Client" to get it fully working, see attachement.

It's work~ Thank you

[QamarAbbas]

@Belgarioz 

Thank you so much for sharing the solution .My any desk also working fine after view your solution.