Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
zwill
New Contributor

Voip incoming sound blocked

Hey All,

 

Need some advice please.  Im setting up a new fg-140d and have everything working except my in coming sound on calls is being blocked.

 

I'm using vip to forward the external ip and ports to my internal cudatel.  i can make and receive calls. they can hear me but i cant hear them.

 

the policy log shows 2 entries one says accept and the other says ip-conn.

 

Any suggestions? thanks

2 REPLIES 2
emnoc
Esteemed Contributor III

the diag debug flow command is a very good diagnostic tool. Do a search here and then run the command apply a filter for the traffic that's being block.

 

What I suspect;

 

is the pinhole that carries the RTP streams are not being allowed via the VIP

 

What type of VIP is this ( 1-2-1 or port-forward ) ?

 

What you probably will need is a sip applicationlayergateway ( ALG ) and apply that to your policy.

 

 

PCNSE 

NSE 

StrongSwan  

PCNSE NSE StrongSwan
zwill
New Contributor

using port forward on vip.

 

here is the debug on my cudatel ip.

 

id=20085 trace_id=88 func=print_pkt_detail line=4373 msg="vd-root received a packet(proto=17, 192.168.2.10:24290->67.231.8.98:27568) from POE. "
id=20085 trace_id=88 func=resolve_ip_tuple_fast line=4432 msg="Find an existing session, id-0001069f, original direction"
id=20085 trace_id=88 func=__ip_session_run_tuple line=2520 msg="SNAT 192.168.2.10->96.27.253.4:24290"
id=20085 trace_id=88 func=ids_receive line=237 msg="send to ips"
id=20085 trace_id=89 func=print_pkt_detail line=4373 msg="vd-root received a packet(proto=17, 192.168.2.10:24290->67.231.8.98:27568) from POE. "
id=20085 trace_id=89 func=resolve_ip_tuple_fast line=4432 msg="Find an existing session, id-0001069f, original direction"
id=20085 trace_id=89 func=__ip_session_run_tuple line=2520 msg="SNAT 192.168.2.10->96.27.253.4:24290"
id=20085 trace_id=89 func=ids_receive line=237 msg="send to ips"
id=20085 trace_id=90 func=print_pkt_detail line=4373 msg="vd-root received a packet(proto=17, 192.168.2.10:24290->67.231.8.98:27568) from POE. "
id=20085 trace_id=90 func=__ip_session_run_tuple line=2520 msg="SNAT 192.168.2.10->96.27.253.4:24290"
id=20085 trace_id=90 func=resolve_ip_tuple_fast line=4432 msg="Find an existing session, id-0001069f, original direction"
id=20085 trace_id=90 func=ids_receive line=237 msg="send to ips"
id=20085 trace_id=91 func=print_pkt_detail line=4373 msg="vd-root received a packet(proto=1, 192.168.2.10:0->67.231.8.98:771) from POE. code=3, type=3, id=0, seq=0."
id=20085 trace_id=91 func=__ip_session_run_tuple line=2520 msg="SNAT 192.168.2.10->96.27.253.4:26012"
id=20085 trace_id=92 func=print_pkt_detail line=4373 msg="vd-root received a packet(proto=17, 192.168.2.10:24290->67.231.8.98:27568) from POE. "
id=20085 trace_id=92 func=resolve_ip_tuple_fast line=4432 msg="Find an existing session, id-0001069f, original direction"
id=20085 trace_id=92 func=__ip_session_run_tuple line=2520 msg="SNAT 192.168.2.10->96.27.253.4:24290"
id=20085 trace_id=92 func=ids_receive line=237 msg="send to ips"
id=20085 trace_id=93 func=print_pkt_detail line=4373 msg="vd-root received a packet(proto=17, 192.168.2.10:24290->67.231.8.98:27568) from POE. "
id=20085 trace_id=93 func=resolve_ip_tuple_fast line=4432 msg="Find an existing session, id-0001069f, original direction"
id=20085 trace_id=93 func=__ip_session_run_tuple line=2520 msg="SNAT 192.168.2.10->96.27.253.4:24290"
id=20085 trace_id=93 func=ids_receive line=237 msg="send to ips"
id=20085 trace_id=94 func=print_pkt_detail line=4373 msg="vd-root received a packet(proto=17, 192.168.2.10:24290->67.231.8.98:27568) from POE. "
id=20085 trace_id=94 func=resolve_ip_tuple_fast line=4432 msg="Find an existing session, id-0001069f, original direction"
id=20085 trace_id=94 func=__ip_session_run_tuple line=2520 msg="SNAT 192.168.2.10->96.27.253.4:24290"
id=20085 trace_id=94 func=ids_receive line=237 msg="send to ips"
id=20085 trace_id=95 func=print_pkt_detail line=4373 msg="vd-root received a packet(proto=17, 192.168.2.10:24290->67.231.8.98:27568) from POE. "
id=20085 trace_id=95 func=resolve_ip_tuple_fast line=4432 msg="Find an existing session, id-0001069f, original direction"
id=20085 trace_id=95 func=__ip_session_run_tuple line=2520 msg="SNAT 192.168.2.10->96.27.253.4:24290"
id=20085 trace_id=96 func=print_pkt_detail line=4373 msg="vd-root received a packet(proto=17, 192.168.2.10:24290->67.231.8.98:27568) from POE. "
id=20085 trace_id=96 func=__ip_session_run_tuple line=2520 msg="SNAT 192.168.2.10->96.27.253.4:24290"
id=20085 trace_id=96 func=resolve_ip_tuple_fast line=4432 msg="Find an existing session, id-0001069f, original direction"
id=20085 trace_id=96 func=ids_receive line=237 msg="send to ips"
id=20085 trace_id=97 func=print_pkt_detail line=4373 msg="vd-root received a packet(proto=17, 192.168.2.10:24290->67.231.8.98:27568) from POE. "
id=20085 trace_id=97 func=resolve_ip_tuple_fast line=4432 msg="Find an existing session, id-0001069f, original direction"
id=20085 trace_id=97 func=__ip_session_run_tuple line=2520 msg="SNAT 192.168.2.10->96.27.253.4:24290"
id=20085 trace_id=97 func=ids_receive line=237 msg="send to ips"
id=20085 trace_id=98 func=print_pkt_detail line=4373 msg="vd-root received a packet(proto=17, 192.168.2.10:24290->67.231.8.98:27568) from POE. "
id=20085 trace_id=98 func=resolve_ip_tuple_fast line=4432 msg="Find an existing session, id-0001069f, original direction"
id=20085 trace_id=98 func=__ip_session_run_tuple line=2520 msg="SNAT 192.168.2.10->96.27.253.4:24290"
id=20085 trace_id=98 func=ids_receive line=237 msg="send to ips"
id=20085 trace_id=99 func=print_pkt_detail line=4373 msg="vd-root received a packet(proto=17, 192.168.2.10:24290->67.231.8.98:27568) from POE. "
id=20085 trace_id=99 func=resolve_ip_tuple_fast line=4432 msg="Find an existing session, id-0001069f, original direction"
id=20085 trace_id=99 func=__ip_session_run_tuple line=2520 msg="SNAT 192.168.2.10->96.27.253.4:24290"
id=20085 trace_id=99 func=ids_receive line=237 msg="send to ips"
id=20085 trace_id=100 func=print_pkt_detail line=4373 msg="vd-root received a packet(proto=17, 192.168.2.10:24290->67.231.8.98:27568) from POE. "
id=20085 trace_id=100 func=__ip_session_run_tuple line=2520 msg="SNAT 192.168.2.10->96.27.253.4:24290"
id=20085 trace_id=100 func=resolve_ip_tuple_fast line=4432 msg="Find an existing session, id-0001069f, original direction"
id=20085 trace_id=100 func=ids_receive line=237 msg="send to ips"
 
Announcements

Select Forum Responses to become Knowledge Articles!

Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.

Labels
Top Kudoed Authors