A few years ago, we transitioned from an on-premises server to using Azure Files Storage for managing our files. To ensure accessibility, we mapped 10–11 Azure folders to drive letters on client workstations via File Explorer. This setup worked seamlessly until yesterday when our ISP replaced our connectivity hardware.
Original Configuration:
New Configuration:
This resolved our intermittent connectivity issues and improved bandwidth. However, the new setup has caused problems with accessing Azure Files Storage.
Symptoms:
Debugging Steps Taken:
Despite these checks, Azure SMB connections fail in the office network. I’m looking for suggestions to diagnose and resolve this issue.
Hello,
Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.
Thank you for the reply.
Thanks for elaborating on what you've tested! We are still looking for someone to help you.
Have you been able to open a TAC ticket?
Hi,
To resolve the issue with accessing Azure files storage after the ISP replaced the modem with a modem-router combo, you may need to update the FortiGate device's configuration to ensure proper routing and connectivity to Azure. Check the following steps:
1. Update the FortiGate device's routing table to correctly route traffic to Azure.
2. Verify that the FortiGate device's firewall settings allow traffic to and from Azure.
3. Ensure that the FortiGate device's VPN configuration, especially for Azure connectivity, is correctly set up.
4. Double-check the mapping of Azure folders to drive letters on client workstations to ensure they are still correctly configured.
By following these steps, you should be able to address the issues with accessing Azure files storage in your new network setup.
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