Fortimail displays FEVM00UNLICENSED as serial number

[celina-netbeopen]

Hello everyone,

I am deploying FortiMail-VM01, i registered the VM and license (ATP) in Fortinet's support portal and downloaded the file 

I deployed the image on the hypervisor Hyper-V. On the CLI the Fortimail displayed the serial number as the name of the VM

My problem, when i try to upload the license file on the GUI it says "Invalid license" and on the general information of the Fortimail the serial number displays "FEVM00UNLICENSED"

Does anyone ever had this issue ? if so i'll be taking any advice to resolve this problem

Kind regards,

[celina-netbeopen]

Hello AEK,

My apologies for the late response

I followed your advice plus i re-deployed and configured the VM from scratch and the problem has been resolved

Thank you for your help

Kind regards,