Fortimail displays FEVM00UNLICENSED as serial number

CL1 · ‎08-19-2024

Hello everyone,

I am deploying FortiMail-VM01, i registered the VM and license (ATP) in Fortinet's support portal and downloaded the file

I deployed the image on the hypervisor Hyper-V. On the CLI the Fortimail displayed the serial number as the name of the VM

My problem, when i try to upload the license file on the GUI it says "Invalid license" and on the general information of the Fortimail the serial number displays "FEVM00UNLICENSED"

Does anyone ever had this issue ? if so i'll be taking any advice to resolve this problem

Kind regards,

AEK · ‎08-20-2024

Hi Celina

As you have VM01 the number of CPUs MUST be 1, otherwise it will not work properly or it will not work at all.

Regarding the licensing status on your VM, in case you see FortiGuard and all related features are green on the dashboard widget then the wrong CLI output (SN#) could be just a display bug.

AEK

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CL1 · ‎08-22-2024

Hello AEK,

My apologies for the late response

I followed your advice plus i re-deployed and configured the VM from scratch and the problem has been resolved

Thank you for your help

Kind regards,

Fortimail displays FEVM00UNLICENSED as serial number

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