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New Contributor

Fortimail - User deleted quarentined mail by mistake. Looking to recover the deleted messa

Hope someone can help. We have a Fortimail hosted solution, version 6.0.9   It is working fine. However today a client received a message about mail in quarantine. However instead of clicking the envelope with a green check mark, the user accidentally clicked the rubbish bin, thus deleting the mail. Therefore I am looking for a way to recover the deleted mail. Any assistance would be appreciated.

New Contributor

I would like to know this also as it is not mentioned in any of the admin guides.

Contributor III

That's exactly why backup is good, otherwise try ask the sender to resend his mail.