FortiOS using 4g Novatel 551L USB Modem

[mceniceros]

Hi- I' m trying to get this modem to work with a 60C Running 5.0 patch 5. Unfortunately I do not see it in the list of modems under network. However, in the release notes for OS 5.0 patch 5, it states " 207836 (bug ID)- FortiGate units now operate correctly with Novatel 551L modems." And I cannot find any documentation on how they " now" operate correctly! Verizon no longer sells the Pantech UML290, only the UML295 which does not work with the FortiGate. They do sell a Novatel 551L, which they are shipping me tomorrow to test on this unit. Can someone give me any insight on getting this 551L to work on the FortiOS?

[ShrewLWD]

Hi MCeniceros, A firmware doesn' t necessarily carry all the known USB modems it can work with. What you need to do is connect the Fortinet to the internet, go to the modem area, and click the Update Now option. Network -Modem --Click ' Configure Modem' ---Click Update Now

[mceniceros]

Shrew- I have tried that, but the list appears the same. Either modem I need to use are not in the list. The list shows as " Supported (v1.030)" and has the following modems listed: AirPrime 5220 Alcatel HSPA Data Card Alcatel x230M AnyDATA ADY510L Audiovox PC5740 Cmotech CNU680 D-Link DWM-156 Dell 5500 Emobile D11LC Emobile ST Mobile Franklin S600C Huawei E126 Huawei E169 Huawei E1692 Huawei E173 Huawei E180/E220/E3735 Huawei E220/E3735 Huawei E353 Huawei E372 Huawei E392 Huawei E392/E397/E398 Huawei E398 Huawei E600/E169 Huawei K3715 Huawei K3765 Huawei K3770 Huawei K3773 Huawei K3773/E3131 Huawei K3806 Huawei K4505 Huawei K4511 Kyocera KPC650/Passport LG L-02C LG L-03D Maxon USB3-8521 MobiData MBD-200HU Novatel ExpressCard34 Qualcomm 3G CDMA Novatel MC679 Novatel MC990D Novatel Merlin EX720 Novatel Merlin S620 Novatel Merlin S720 Novatel Merlin X950D Novatel Merlin XU870 Novatel Ovation MC950D Novatel Ovation MC998D Novatel Ovation U720 Novatel Ovation U727 Novatel U760 Novatel U998 Option GI1505 Option GI332 Option N.V. Globetrotter Fusion Quad Lite Option N.V. Globetrotter HSDPA Modem Option iCON 225 HSDPA Pantech PX-500 Pantech UM190 Pantech UML290 Quanta MU-Q101 Sierra 250U Sierra 597 Sierra 598U Sierra AC312U/AC503/USB306/USB308 Sierra AC313U Sierra AC320U Sierra AC330U Sierra AC340U Sierra AC501/880E Sierra AirCard 580 Sierra AirCard 595 Sierra AirCard 595U Sierra AirCard 875 Sierra C885 Sierra EM5625 Sierra MC5720 Sierra MC5728 Sierra UC881 Sprint U300 ZTE AC2736 ZTE MF190 ZTE MF190U ZTE MF637 ZTE MF668 ZTE MF680 ZTE MF683 ZTE MF691 ZTE MF821 ZTE MY39 Does anyone have an idea on how to get either modem to be recognized?

[ShrewLWD]

You could build a custom config like this... 1) start by running fnsysctl cat /proc/bus/usb/devices Locate the Novatel device, and track down its Vendor id and Product id. Here is an example of how I had to get the Sierra Wireless 313U to work before it was officially supported; config system 3g-modem custom edit 1 set vendor " Sierra Wireless, Incorporated" set model " AirCard 313U" set vendor-id 0f3d set product-id 68aa next end Then, depending on the service provider, you may have to include some extra-init1 data and a dial#. Lastly, it' s kind of hit-and-miss, but you need to find out what wireless-port it is using (typically 1-4) so try 1 save, attempt to dial, try 2, etc. Again, here is the code that got us up; config system modem set status enable set auto-dial enable set wireless-port 4 set phone1 " *99***1#" set extra-init1 " AT+CGDCONT=1,\" IP\" ,\" 10475.mcs\" " set authtype1 chap end you can monitor what it didn' t like by using; di de en di de app ppp 255 di de app modemd 255 Also, you will know you are making progress when, after you run the fnsysctl command, you see driver=serial (instead of driver=none) after each line in the Novatel section. You have to get it to believe it has a driver, before the Fortinet will bother trying to use it.