FortiOS 6.0.1. Fortiview-sources-now not working

[lunhas2k4]

Hi guys,

Hopefully someone here can give me a hand. I've recently updated a Fortigate 100D to the FortiOS version 6.0.1. Activated forticloud logging which previously wasn't active. Up to then all well and good.

Attempted to use the fortiview-source-now features and I get an error.

Does anyone have an ideia of how to resolve this issue?

I've already checked and the CLI and log disk is set to enable.

Thanks in advance.

[bommi]

Hi,

I get the same issue on an FortiGate 100D Cluster, but the version is 6.0.3.

Did you find a fix for this?

Regards

Dominik

[lunhas2k4]

Contacted Fortinet Support, got provided a beta firmware that resolved the issue then. After that an update to the next main release when it came resolved the issue.

[lunhas2k4]

Just an update on the issue.

Apparently it occurs because the Fortigate times out on its attempt to retrieve data from the cloud, which is where I have my logs going to.

On newer versions there is a command that allows for the time-out to be extended.

# config log fortiguard setting # set ? conn-timeout FortiCloud connection time-out in seconds

This field was added on 6.2.1.

Older versions might not have this feature.