Hi All,
at one of our customers, we installed FortiOS 7.0.14 to fix the latest CVE vulnerability (CVE-2024-21762). The FortiGate #e have had issues is an Azure-based VM. As FOS 7.0.13 runs w/o any issues, we now see errors with WebFilter profiles activated. All web requests are being blocked by following error: All Fortiguard servers failed to respond. A rating error occurs". As we are using SSL-VPN connections w/ FortiClient, we decided to deactivate WebFilter profile. We switched update server locations from "US only" back to "lowest latency locations" which didn't help. FortiGuard Web Filter servers were (and are) available but w/ higher latency of ~130ms. At the moment, they latence's back to ~80ms
For troubleshooting purposes, I gonna setup a dedicated test rule for a few clients only and re-activate WebFilter and also DNS Filter profiles. Next, I gonna switch from the security profile group we now use and try to add single security profiles - just to make sure, it's not an group issue.
Anyone sees / saw similar issues w/ 7.0.14? Any idea, hints? Anything? Many thanks so far.
____
Please find below "system fortiguard" configuration:
config system fortiguard
set fortiguard-anycast disable
set protocol udp
set port 8888
set update-server-location usa
set sdns-server-ip "208.91.112.220"
end
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Thanks for pointing out, I already checked that. Anyway, I need to trace / debug Web Filter rating though.
Update as of 2024-02-15: two days ago, I reactivated both, DNS and web filter security profiles (as mentioned before, we're using a security profile group) and - funny thing - everything worked. No more "no SDNS server available" errors. Obviously, it was a temporary issue exactly that specific Friday afternoon. D'oh!
Thanks for your support, @hbac.
BTW, `diag debug rating` shows web filter DISABLED as long as there's no web or DNS filter profile used in the policy. Didn't knew that, too.
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