Troubleshooting Tip: SSL VPN fails at 98%

hbac · 09-10-2025

Description This article describes how to address an issue where it is not possible to change the Virtual Server Type because the option is greyed out. Scope FortiGate. Solution As shown below, the Type option is greyed out. The following error is sh...

hbac · 08-25-2025

Description This article describes an issue when FortiGate Cloud shows the wrong firmware version of the FortiGate, and management connectivity is inactive. In this scenario, FortiGate Cloud shows v7.2.11 while the actual FortiGate is running on v7.4...

hbac · 07-24-2025

Description This article describes an issue when VPN users cannot connect to an IPsec VPN from FortiClient. Scope FortiGate. Solution IKE debugs on FortiGate show the following messages (outputs truncated): diagnose debug resetdiagnose debug applicat...

hbac · 06-26-2025

Description This article describes how to resolve an issue where an error message 'IP must not be zero' appears due to the 'External IP address/range' of a Virtual IP being set to 0.0.0.0. This error appears because the Interface is set to 'any' as s...

hbac · 05-12-2025

Description This article describes an issue where an IPsec tunnel phase2 will not come up due to a Phase 2 Perfect Forward Secrecy PFS settings mismatch. This issue can happen to both remote access and site-to-site tunnels. Scope FortiGate. Solution ...

hbac · 12-23-2024

Hello @jomof, Have you tried making those changes in the CLI? Regards,

hbac · 12-17-2024

Hi @mmorcali, Yes, it is possible to manage FortiGate devices from multiple FortiManager instances. You can form a Fabric of FortiManager. You can refer to https://docs.fortinet.com/document/fortimanager/7.6.0/new-features/25342/fabric-of-fortimanage...

hbac · 12-11-2024

Hello @vnkhwazi, 7.6 is still new and yes, it has memory issues. This is one of them https://community.fortinet.com/t5/FortiGate/Technical-Tip-WAD-wad-config-notify-process-consumes-high-Memory/ta-p/328385 Did you check which process is causing high ...

hbac · 12-09-2024

Hello @rcpdkc, Each FortiToken is unique and can't be used on multiple FortiGates. You will need a FortiAuthenticator as an authenticator. https://docs.fortinet.com/document/fortiauthenticator/6.4.0/radius-interoperability-guide/417981/configuring-au...

hbac · 11-22-2024

Hi @fortinet-davidy, Your diagram looks good. I don't think you need any special configuration for SDWAN if it is already working. You can refer to https://docs.fortinet.com/document/fortigate/7.6.0/administration-guide/23145/sd-wan-with-fgcp-ha Rega...

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Troubleshooting Tip: Virtual Server Type greyed out

Technical Tip: FortiGate Cloud shows wrong firmware version of FortiGate

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Troubleshooting Tip: 'IP must not be zero' error when creating/modifying a Virtual IP

Troubleshooting Tip: IPsec phase2 not coming up with 'did not expect PFS DH group' error in IKE debugs

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