Troubleshooting Tip: SSL VPN fails at 98%

hbac · 11-24-2025

Description This article describes an issue when PKI admin login with certificate authentication is not working. Scope FortiGate. Solution In this example, the PKI administrator got redirected back to the login page after selecting the certificate du...

hbac · 11-23-2025

Description This article describes an issue where FortiGate always shows the first PKI admin name as the logged-in admin when multiple PKI admin accounts are configured. Scope FortiGate. Solution In this example, two PKI admin users 'user1' and 'user...

hbac · 10-27-2025

Description This article describes an issue with L2TP VPN connection from Windows native client to FortiGate. Scope FortiGate. Solution When trying to connect from a Windows VPN, it shows the following error. Debug commands on FortiGate show the foll...

hbac · 10-15-2025

Description This article describes an HA out-of-sync issue even though both HA units have the same hardware model and firmware version. Scope FortiGate. Solution Under System -> HA, it shows that system.interface table is out of sync. Recalculating t...

hbac · 09-10-2025

Description This article describes how to address an issue where it is not possible to change the Virtual Server Type because the option is greyed out. Scope FortiGate. Solution As shown below, the Type option is greyed out. The following error is sh...

hbac · 12-23-2024

Hello @jomof, Have you tried making those changes in the CLI? Regards,

hbac · 12-17-2024

Hi @mmorcali, Yes, it is possible to manage FortiGate devices from multiple FortiManager instances. You can form a Fabric of FortiManager. You can refer to https://docs.fortinet.com/document/fortimanager/7.6.0/new-features/25342/fabric-of-fortimanage...

hbac · 12-11-2024

Hello @vnkhwazi, 7.6 is still new and yes, it has memory issues. This is one of them https://community.fortinet.com/t5/FortiGate/Technical-Tip-WAD-wad-config-notify-process-consumes-high-Memory/ta-p/328385 Did you check which process is causing high ...

hbac · 12-09-2024

Hello @rcpdkc, Each FortiToken is unique and can't be used on multiple FortiGates. You will need a FortiAuthenticator as an authenticator. https://docs.fortinet.com/document/fortiauthenticator/6.4.0/radius-interoperability-guide/417981/configuring-au...

hbac · 11-22-2024

Hi @fortinet-davidy, Your diagram looks good. I don't think you need any special configuration for SDWAN if it is already working. You can refer to https://docs.fortinet.com/document/fortigate/7.6.0/administration-guide/23145/sd-wan-with-fgcp-ha Rega...

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Troubleshooting Tip: Admin certificate authentication not working (Certificate is not yet valid)

Technical Tip: Wrong PKI admin name is shown on FortiGate

Technical Tip: L2TP VPN connection fails with 'The modem (or other connecting device) has reported an error'

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Troubleshooting Tip: Virtual Server Type greyed out

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Troubleshooting Tip: SSL VPN fails at 98%

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