Troubleshooting Tip: SSL VPN fails at 98%

hbac · 10-27-2025

Description This article describes an issue with L2TP VPN connection from Windows native client to FortiGate. Scope FortiGate. Solution When trying to connect from a Windows VPN, it shows the following error. Debug commands on FortiGate show the foll...

hbac · 10-15-2025

Description This article describes an HA out-of-sync issue even though both HA units have the same hardware model and firmware version. Scope FortiGate. Solution Under System -> HA, it shows that system.interface table is out of sync. Recalculating t...

hbac · 09-10-2025

Description This article describes how to address an issue where it is not possible to change the Virtual Server Type because the option is greyed out. Scope FortiGate. Solution As shown below, the Type option is greyed out. The following error is sh...

hbac · 08-25-2025

Description This article describes an issue when FortiGate Cloud shows the wrong firmware version of the FortiGate, and management connectivity is inactive. In this scenario, FortiGate Cloud shows v7.2.11 while the actual FortiGate is running on v7.4...

hbac · 07-24-2025

Description This article describes an issue when VPN users cannot connect to an IPsec VPN from FortiClient. Scope FortiGate. Solution IKE debugs on FortiGate show the following messages (outputs truncated): diagnose debug resetdiagnose debug applicat...

hbac · 12-23-2024

Hello @jomof, Have you tried making those changes in the CLI? Regards,

hbac · 12-17-2024

Hi @mmorcali, Yes, it is possible to manage FortiGate devices from multiple FortiManager instances. You can form a Fabric of FortiManager. You can refer to https://docs.fortinet.com/document/fortimanager/7.6.0/new-features/25342/fabric-of-fortimanage...

hbac · 12-11-2024

Hello @vnkhwazi, 7.6 is still new and yes, it has memory issues. This is one of them https://community.fortinet.com/t5/FortiGate/Technical-Tip-WAD-wad-config-notify-process-consumes-high-Memory/ta-p/328385 Did you check which process is causing high ...

hbac · 12-09-2024

Hello @rcpdkc, Each FortiToken is unique and can't be used on multiple FortiGates. You will need a FortiAuthenticator as an authenticator. https://docs.fortinet.com/document/fortiauthenticator/6.4.0/radius-interoperability-guide/417981/configuring-au...

hbac · 11-22-2024

Hi @fortinet-davidy, Your diagram looks good. I don't think you need any special configuration for SDWAN if it is already working. You can refer to https://docs.fortinet.com/document/fortigate/7.6.0/administration-guide/23145/sd-wan-with-fgcp-ha Rega...

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