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isMovingComany
New Contributor II

FortiClient EMS Device Control - Whitelist Bluetooth Headphones

Good Morning, Afternoon, or Evening.

I have removable media and bluetooth devices blocked by default. I was able to whitelist specific removable media devices using corresponding VID and PID numbers. However, I have not been able to whitelist any headphones.  Any help would be greatly appreciated. 

Thanks,
ISMC

5 REPLIES 5
Stephen_G
Moderator
Moderator

Hello ISMC,


Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.


Thanks,

Stephen - Fortinet Community Team
Stephen_G
Moderator
Moderator

Hello,

 

We are still looking for someone to help you.

We will come back to you ASAP.


Regards,

Stephen - Fortinet Community Team
isMovingComany

Thank you! 

Blkktivity
Staff
Staff

Hello,

 

I would suggest creating a support ticket with your EMS serial number to have this looked into.

 

Thanks!

isMovingComany

Thank you for your reply.  I originally went down that path.  The support staff member that I worked with essentially said "I'm not sure why its not working, good luck figuring it out"  

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