Cannot enumerate the Domain

[FortinKnight]

Has anyone come across this error before

Cannot enumerate <DomainName> (LDAP ID 11) until email alert is sent for previous error: An operation error occurred.

it sort of came after the cannot enumerate the domain error i get, which usually to fix it is to remove the domain and re add it, but this time that quick fix doesn't seem to be working. 

[Toshi_Esumi]

What version are you running and how many vdoms do you have?

Maybe a sign of config file corruption. I would back up the entire config while it's still possible then flush the boot drive and reload the image then upload the config.

But if possible, I would open a ticket and get consulted by TAC first.

[FortinKnight]

we are running v6.4.2 build 1570

we have 2 domains that are in use with the EMS, one of those domains is fine and reporting back as normal.

I have opened a support ticket and sent the logs to them, but they do take a while to respond. 

[CHXGVA]

I have exactly the same message  FortiEMS : v6.4.3 "Cannot enumerate OU=XXXXXX,DC=XXXXXX, DC=com (LDAP ID 1) until email alert is sent for previous error: Cannot insert the value NULL into column 'parent_id', table 'FCM_Default.dbo.group_container_parents'; column does not allow nulls. UPDATE fails. The statement has been terminated"

[SPGIT]

Same issue here, and now we're unable to sync our new important changes.

Please help.

[Debbie_FTNT]

Hey SPGiT,

there seems to be a known issue around domain enumeration failing in some FCT EMS firmware versions, requiring some manual updating of dlls from what I have been able to find.
Please open a Technical Support Case for your EMS; you might want to ask the EMS team if you are possibly affected by issue 724616.
Please be aware that I am not with the EMS team and could only do a cursory search; the EMS team should be able to verify if indeed you are impacted, and assist you further, via a support case.

Please provide whatever error messages and logs you have observed on your EMS in the support case as well.