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New Contributor III

APs are getting disconnected..

Hi Guys,


We have FG 200F as AP controller & APs are randonly disconnect and reconnect.


Kindly suggest on the same.

Contributor III

There could be multiple reasons why your Access Points (APs) are randomly disconnecting and reconnecting. Here are a few troubleshooting steps to help you identify and resolve the issue:

### 1. **Check the AP Logs**
- The logs on the APs could provide valuable information about why they are disconnecting. Look for any error messages or warnings that occur around the time of the disconnections.

### 2. **Check the Network Connection**
- Network issues between the APs and the FortiGate could cause the APs to disconnect. Check for any issues with the network cables, switches, or other network equipment. If the APs are connected wirelessly, check for interference or signal strength issues.

### 3. **Check the FortiGate Logs**
- The FortiGate device should also have logs that can provide information about the disconnections. Look for any error messages or warnings related to the APs.

### 4. **Check the AP Firmware**
- Make sure that the APs are running the latest firmware. Firmware updates often include fixes for known issues, so updating to the latest version could resolve the problem.

### 5. **Check the AP Configuration**
- Review the configuration of the APs to ensure there are no misconfigurations that could be causing the issue. This includes checking the AP profiles and any specific settings for the APs on the FortiGate.

### 6. **Check the Power Source**
- If the APs are powered using Power over Ethernet (PoE), check the PoE source to ensure it's providing consistent power. Fluctuations in power could cause the APs to disconnect and reconnect.

### 7. **Check for Overloading**
- If the APs are handling more traffic than they're designed for, they could become overloaded and disconnect. Check the traffic levels on the APs to ensure they're not being overloaded.

### 8. **Consult Fortinet Support**
- If you've tried all these steps and the issue persists, consider reaching out to Fortinet Support. They have the expertise to help you troubleshoot and resolve the issue.

Remember that troubleshooting network issues can be a complex process, and the exact cause can depend on many factors. It's important to approach the process methodically, eliminating potential causes one by one until you find the root cause.


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