spam issue

[#1]

Dear team, the customer is having 200A box with anti spam feature. they are having own exchange server, now the problem is if they send a mail from their exchange server between the local user. it is tagged as a spam. in the firewall we have applied some filters. if i clear the filter on SMTP , mails can be received without any tags. now i want to know which specific filter is making/stopping as spam tag. is it any ways to debug the same. so, that i can modify the filter regards kishore

[abelio]

Hello, Do the AS logs say anything?

[#3]

hi, it says couple of reasons like 1,email is reported as spam by ASE 2,from email address is in email blacklist.(no.30 pattern matched) 3,from ip is in FortiGuard - AntiSpam ip blacklist.(connection black ip 117.254.132.125) all mails are sent from internal exchange server. kindly help on us to override this issue

[giovinco_06]

Hi Kishore, I also get some mails are blocked with the message " Email is reported as spam by ASE" Is there anyway to remove this blocking ? Because the email is clear and I have check the IP and it is not in the blacklist.

[MikeMo]

Whitelist the email address/domain. Go to UTM --> Email Filter --> Email Address and then add that list to the UTM profile that is performing the scans. For Blacklisted IPs you have to go through either Fortinet or go to mxtoolbox and find out which services have you blacklisted.