Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
New Contributor

Unable to install FortiClient EMS: Version 6.2

I am getting the following error in logs when installing:


13B4:0FB4][2019-05-15T15:45:54]i301: Applying execute package: msodbcsql17x64, action: Install, path: C:\ProgramData\Package Cache\{175BC9FC-C256-4EFC-9D87-4A9AF3B47A12}v17.3.1.1\msodbcsql_17.3.1.1_x64.msi, arguments: ' ALLUSERS="1" ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" IACCEPTMSODBCSQLLICENSETERMS="YES"' [13B4:0FB4][2019-05-15T15:46:06]e000: Error 0x80070643: Failed to install MSI package. [13B4:0FB4][2019-05-15T15:46:06]e000: Error 0x80070643: Failed to execute MSI package. [0970:08B8][2019-05-15T15:46:06]e000: Error 0x80070643: Failed to configure per-machine MSI package. [0970:08B8][2019-05-15T15:46:06]i319: Applied execute package: msodbcsql17x64, result: 0x80070643, restart: None [0970:08B8][2019-05-15T15:46:06]e000: Error 0x80070643: Failed to execute MSI package.


I think that MS ODBC 17 Driver is the issue.  I have cleared the registry, temp folder and even removed all folders the installation made.  But still cannot install the latest EMS.


I am also getting this error that is attached:



I have rebooted multiple times and still the same error. 




You can try the following steps:
Download any global uninstaller tool like IObit uninstaller and uninstall Forticlient software completely.
Restart the computer, go to C:\Program Files and delete the Fortinet/Forticlient folder manually.


This may help you,

Rachel Gomez

Top Kudoed Authors