Unable to connect with FortiClient VPN on Dell Latitude 7350

[jmcharrier]

Hi all,

To summarize, FortiClient does not work on Dell Latitude 7350, because of the Intel BE200 card.

I can't get the prompt for the token.

In the logs, I can see "no response from the peer".

It works on wired connection, and it works also with an external USB wifi adapter.

Apparently, FortiClient and the Intel BE200 card are incompatible. What can be done in this case?

[Edward3]

Hi @btan,

Could you please provide the root cause or details of the fix?

Is it still planned to be resolved in the next FCT 7.2.6 release? What is the target release schedule?

We appreciate your support!

[btan]

Hello,
The fix is confirmed in FCT 7.2.6, ETA is 21-Nov-2024.

[jane]

Dear Bon,

Could you pls. help share the download link for 7.2.6 for us to trial? Thanks~

[fortinet-ahkcn]

Thanks for the Intel Link. Our company bought 10 Dell Latitude 7450 in last December and have the same problem. Today we tried to install the newest Intel Wi-Fi driver 23.100.0 and the newest FortiClient through FortiClientVPNOnlineInstaller.exe (it will download the newest client). Then the VPN to Forti-Gate 100F works on Dell Latitude 7450 with Windows 11 pro. FYI

[Long101]

Hello,

We had this exact same issue with our Dell Latitude 7450 and the Intel BE200 WiFi 7, conducting the same troubleshooting steps. We're running Windows 11 and Forticlient 7.0.13 on the rest of our devices.

We first attempted to update to the latest Intel driver 23.80.1.3, which was released beginning of October, but still had the same issue. We logged a ticket, and support provided us with an interim 7.2.6 build which allowed us to receive the OTP prompt, but ran into a bug that would wipe the password which prevented finishing the connection. We removed the dev build and installed Forticlient 7.2.5 and was able to connect successfully over IPSEC. 

Hopefully this helps some others out there running into this issue. Thanks!

[jamieh]

I'm currently running into this issue on a Dell 7450 with Windows 11. I've tried different driver versions and the latest client 7.4.X. Anyone else still having the issue? I contacted Dell and they said I needed to take this up with Fortinet.

[jtrin]

Dell told me the same thing. The above contributor got it working with FortiClient 7.2.5. Maybe give that version a try? The user at my work ended up using an external usb wifi adapter.

[jamieh]

Thanks for the response. Now to try and find 7.2.5 or .6. 

[jtrin]

1. You'll find it at https://forticlient.forticloud.com/ems 
2. EMS > Deployment & Installers
3. + Add
4. Choose 7.2
5. Patch 7.2.5 (use 7.2.5 to test first although you'll see 7.2.7). 
6. Complete the rest of the steps
7. Once completed, click on the Download Link under the Deployment Packages page.

[jtrin]

Good news, the user at my work confirmed it works with FortiClient 7.2.7.