Service Contract Number

[Muhammad5]

Hello Support,

 I have purchased a used Fortigate 60E, I want to register it but i don't have any service contract. How can i get this any help ?

[ozkanaltas · Accepted solution]

Hello @Muhammad5 ,

First of all, you need to transfer this device to your Fortinet account. You can review this document about how to transfer used device to your account. 

https://community.fortinet.com/t5/Customer-Service/Technical-Tip-How-to-register-a-used-device-which...

After that, you can find an authorized Fortinet reseller for a license. They can provide support to you about your request.

You can use this tool to find resellers in your country.

https://partnerportal.fortinet.com/directory/

[Muhammad5]

Hello,

Thanks for the reply. The serial number printed on my device is not being accepted or registration page.

Its says " Please double-check the Fortinet appliance registration number you typed in. If your input is correct and the problem persists, please submit a customer service ticket "

Can you help.