Good morning Arune,
First of all, we are really sorry to hear that our services are not reaching your expectations.
We have, first of all, shared your message with our TAC services.
The best option will be to contact your Fortinet Sales Representative or your TAM to check together on these tickets. They will be the best to help and solve your issues.
I will leave this discussion open if anyone would like to share similar experiences.
Anthony-Fortinet Community Team.