I want to ask how many tickets you have live on Fortinet support with problems? From our side we have increasing number of opened tickets with unresolved bugs and Fortinet don't care about it!
Forti support care only for thier KPI for email responses and that's all. Their last favourite answers are: we forwarded to Devs and let you know when respond! But that not happen - today I found half year waiting for response from Devs to support! I don't think they have any SLA at all!!
Fortinet owners care only about release every year new major version regardless of bugs and useless of their software. And you have to pay for useless support which care only for email replies to you and forwarding do Devs blackhole.
So I'm asking how many problems you have live? Currently we have 16 tickets with pending bug fix over different products. Oldest was opened in 12/2020 and till now they cannot find problem cause why Fortinet SECURITY software didn't work as expected!!!!!
The Fortinet Security Fabric brings together the concepts of convergence and consolidation to provide comprehensive cybersecurity protection for all users, devices, and applications and across all network edges.