PolicyPackages. Slow GUI

[cos]

Hi everybody

I got an issue with my FortiManager. When I'm working with the Policy Packages it take too many time until the GUI shows it (about 40 seconds) then I can work with it normally bur if I change to another PolicyPackages it took again the same time.

The system resources shows CPU and Memory are at 20-30% in the last 24 hours.

ProductFortiManager-VM64

Firmware Version5.4.2 GA Build Number1151 Build Time2016/12/13

Do anybody knows if this is a normal behaviour?

Best regards

Gonzalo Arroyo

[scao_FTNT]

Hi, Gonzalo, for your VM setup, how many vCPU and memory assigned?

and what is your client PC config like CPU and memory and which browser you are using?

May I know how many policies in a package and how many packages?

Thanks

Simon

[cos]

Hi Simon

It uses 8Ghz, and 8Gbram. See attached file

I tried from several computers and different browsers with the same behaviour

I have about 24 policypackages and 100 policies per packages

best regards

[cos]

file

[scao_FTNT]

Can you help provide some top output (exec top) during that 40s loading policy?

Thanks

Simon

[cos]

Hi all,

The top output shows the following when is loading policy:

top - 19:14:00 up 1 day, 6:39, 0 users, load average: 4.58, 4.52, 4.66 Tasks: 210 total, 3 running, 207 sleeping, 0 stopped, 0 zombie %Cpu(s): 40.0 us, 10.3 sy, 0.0 ni, 49.2 id, 0.0 wa, 0.0 hi, 0.6 si, 0.0 st MiB Mem : 7996.203 total, 3042.023 free, 2161.191 used, 2792.988 buff/cache MiB Swap: 2027.867 total, 2027.867 free, 0.000 used. 4966.023 avail Mem

PID USER PR NI VIRT RES %CPU %MEM TIME+ S COMMAND 32400 root 20 0 967.2m 316.2m 99.7 4.0 0:56.55 R scheduled --get_device_hit_count 32618 root 20 0 946.3m 609.6m 99.3 7.6 0:08.16 R svc dbcache reader 403 root 20 0 156.0m 12.6m 0.7 0.2 0:21.54 S /bin/miglogd 343 root 20 0 633.0m 282.8m 0.3 3.5 1:05.20 S gui control 464 root 20 0 831.2m 35.0m 0.3 0.4 0:52.48 S /bin/oftpd 32627 root 20 0 17.5m 2.4m 0.3 0.0 0:00.07 R top 1 root 20 0 602.2m 274.3m 0.0 3.4 0:20.00 S /bin/initXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX 2 root 20 0 0.0m 0.0m 0.0 0.0 0:00.00 S [kthreadd] 3 root 20 0 0.0m 0.0m 0.0 0.0 0:02.17 S [ksoftirqd/0] 4 root 20 0 0.0m 0.0m 0.0 0.0 0:00.00 S [kworker/0:0]

Kind Regards

[scao_FTNT]

not sure if issue related to hit count update, can you help check for 2 things

1. in policy column settings, remove these hit count column display if helps

2. in System Settings - Advanced settings, disable "Policy Hit Count"

Thanks

Simon

[cos]

HI Simon

Sorry for the delay. I did what you say but the performance is the same. 

Do you have any other idea about could it be?

Gonzalo Arroyo