Fortigate 90E stucks on RAM activation during booting up

[Biftu]

our fortigate 90E did not last longer than 4 months of service when suddenly stops working. It is not booting up and the STA led not lighting...

The PuTTY display (attached here with) shows where it stops booting up. Please help!

Thanks much.

Biftu

[julienlux · Accepted solution]

Hi,

Maybe it's dealing with this:

Customer Support Bulletin CSB-170207-1 Clock Signal Degrades Over Time 2017-02-15

Subject: Clock Signal Degrades Over Time Released: 2017-02-15 Modified: 2017-02-15 Product: FortiGate 90E, FortiGate 91E, and FortiHypervisor 90E

Description:

FortiGate devices, whereby the clock signal may degrade over time.  This can lead to system boot failure or operating errors.  Devices which use these components have an increased possibility of needing replacement after about 3 years.

Possibly Affected Products:

In certain instances this component may affect the earliest deliveries of the following products with the specific part number AND rework (EX4893-xx) not yet applied:

FortiGates 90E:              P19061-03 FortiGate 91E:                P19071-03 FortiHypervisor 90E:        P19078-03 *

(* Correction of part number as hightlighted.  It was P19079-03 in the 2017-02-08 release.)

A unit with the above mentioned part number with rework EX4893-xx label is NOT affected.

To verify the part number and work label:

(1)    Part number can be can be identified by issuing “get sys status” command:

FGT90E4Q16000020 # get sys status Version: FortiGate-90E v5.4.1,build5461,160627 (GA) --- abbreviated--- System Part-Number: P19061-03

(2)    A rework label with rework number (EX4893-xx), if applied, can be seen in the bottom of the unit alongside of the big Fortinet product sticker with model, serial number, and other pertinent information about the unit.

Remedy:

Immediate replacement is not necessary, however Fortinet stands by its commitments in all active support agreements; wherever there is a covered issue related to continued operation of these units based on the above, we will work with our supported customers to plan appropriate remedial measures and an appropriate path forward.

For your information, Fortigate 91E, which is the same hardware as yours ( except for the disk logging ), is already End of sales. End of support is already announced. If my memory is good, Fortigate 90E is not on the price list anymore since 1 year so I don't know who sold you this device but he apparently was not aware of that.....

Sorry