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FortiToken Usage Log - possible?

Hello community, our service provider is said to be using FortiAuthenticator and our users access web services through it (with FortiToken and FortiToken Mobile). Now I wanted a log regularly (every 30 days) of which FortiTokens (i.e. serial numbers) were registered within these 30 days, when and for how long. Our service provider claims that such a log does not exist "by default" - can this really be the case? I think, that this is one of the basic audit logs - or am I really that wrong?

Thank you for your valuable time for support


Contributor III

These are all the logs available in the fortiauthenticator. If they can't get you 30 days worth they need to extend their logging period or send the logs to a FortiAnalyzer for reporting.  There is not a "report" in FortiAuthenticator but there are raw logs.  FortiAnalzyer would be where you get the reports.