I have FAP221E with no support contract. I made a Forticloud account with free tier and I would like to control the AP from Forticloud.
AP has a static IP and connectivity to the internet. I can ping 220.127.116.11 and google.com.
I entered my forticloud account credentials in the AP menu for discovery, and only ticked "forticloud" for discovery.
In FortiLAN Cloud, I created a new network, an SSID and I added the AP in my inventory with the cloud key.
My problem is the AP never connects to Forticloud. It stays on "Discovering AC..." forever.
I tried to connect the AP on two different networks with same effect, even with no firewall.
Any idea how to force the AP to connect to Forticloud ?
Is there any CLI commands I can use to diagnose the issue ?
Unfortunately I cannot open a support ticket as the support contrat is expired for the AP.