Customer not listed on the FortiCloud account
A mandatory requirement for CS to create a TAC ticket is that you are listed on the account as an auth user and can verify the account information. CS will always verify email address, phone number and product entitlement on the account. In addition, users who are not authorized will be unable to see ticket updates or respond via email.
The following information will assist Customer Service with completing your request.
If yes, please provide your partner email and phone number and inform the Customer Service Representative (CSR) that you would like to open a partner ticket.
If no, go to next step.
To open a ticket with Fortinet Technical Support, you can follow these steps:
Nominating a forum post submits a request to create a new Knowledge Article based on the forum post topic. Please ensure your nomination includes a solution within the reply.
You can call our Customer service (https://www.fortinet.com/support/contact) so they can assist you further adding your customers account to the main forticloud account.
Select Forum Responses to become Knowledge Articles!
Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.
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