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mhrth
New Contributor III

BitDefender Gravityzone Product Update blocked

Hello, I'm hoping someone can help me with this issue. Currently, our Bitdefender Endpoint Security Tools Product Update is not updating. 

Screenshot 2022-03-03 114710.png

 

According to the web filter log, Fortigate is blocking update.cloud.2d585.cdn.bitdefender.net, which is one of the required URLs for updating the agent.

Screenshot 2022-03-03 114918.png

 

Screenshot 2022-03-03 115008.png

 

I've allowed the URL, but the update still won't go through. Is anyone else having this issue, and are there any further steps that need to be taken to allow the update?

 

Screenshot 2022-03-03 115056.png

 

Have a good day and thank you in advance!

 

 

4 REPLIES 4
Anthony_E
Community Manager
Community Manager

Hello mhrth,

 

Thank you for using the Community Forum. I will seek to get you an answer or help. We will reply to this thread with an update as soon as possible.

 

Thanks,

Anthony-Fortinet Community Team.
Anthony_E
Community Manager
Community Manager

HEllo mrhth,

 

I have found this document:

 

https://www.bitdefender.com/business/support/en/77212-80055-update-gravityzone-products-offline.html

 

Whic is discussing about BitDefender Gravityzone Product Update.

 

Could you please have a look and tell me if it helped you?

If not, we will find another solution to answer your question.

 

Regards,

Anthony-Fortinet Community Team.
Debbie_FTNT
Staff
Staff

Hey mhrth,

you could try to exempt *bitdefender* completely to see if that helps.

In addition, you can check the 'blocked' logs to see WHY the traffic is blocked (such as due to a specific category being matched that you block), and try to work from that angle:
- category override (have bitdefender URLs classed as a different/allowed category)

- request that the webfilter category be changed with FortiGuard:

https://www.fortiguard.com/faq/wfratingsubmit

+++ Divide by Cucumber Error. Please Reinstall Universe and Reboot +++
vponmuniraj
Staff
Staff

Hi mhrth, 

 

The wildcards used look to be incorrect based on the logs.

 

For example *.update.cloud.2d585.cdn.bitdefender.net/ will yield different results than update.cloud.2d585.cdn.bitdefender.net/. 

 

Can you remove the wildcards and use *.update.cloud.2d585.cdn.bitdefender.net/? 

 

You may check the article https://community.fortinet.com/t5/FortiGate/Technical-Tip-URL-Filter-expressions/ta-p/192746 for more info on the regular expression usage. 

 

 

Regards,

Vignesh.

Vignesh
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