Since moving our clients from Forticlient (FCT) VPN using SSL VPN, to full FCT v7 using IPSEC, integrated with EMS cloud, we are experiencing issues with data / files being sync'd over the VPN connection.
There are two main issues, which are similar in nature. First issue, the app tries to sync files, and fails, but disconnects the VPN, and reconnects immediatley.
For the second issue, the files just sit locally on the app device, until connected to wifi. It seems it just wont sync over 4G.
We had no similar issues before moving to full FCT v7 with EMS, so it would seem either EMS or FCT v7 full version has introduced some security or configuration change.
Any help much appreciated.
PS: Im trying to pull diagnostic logs from client via EMS , however its not generating anything. Im investigating that separately.