fortitoken-400 with nhs portal

[mrdils]

Hi 

we have a few fortitoken-400 which we have been using with nhs mail 2FA 

one of the tokens is saying "You've entered incorrect 
PINs too many times. Use a different sign-in option or Contact your IT person "

removed the token from user profile 

try added it back but still get the same error 

not sure

[rogen22]

Yes that would do it but that is traditional MFA, fortitoken 400 is FIDO2 complaint which gives you password less authentication. You won’t have that with fortitoken mobile