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tlentine
New Contributor

Way to enable date \ time voicemail message was recorded

Is there a way within the software \ configuration to have the date and time a voicemail message was recorded somehow attached to the voicemail message itself? I couldn't see how to enable this within the software, but I have to believe it is a fairly common feature.

Any pointers would be greatly appreciated.

Thanks in advance!

1 REPLY 1
IronOakIT
New Contributor

Certainly the FortiVoice (& Talkswitch) systems support this.

There is no configuration required, other than ensuring your system Date & Time are properly set.

 

Timestamp for voice messages can be viewed in three different ways:

1)  voicemail to email will include timestamp info, i.e.

      Voice Mailbox 451 - Sales

      New message from XXX XXX XXXX  IRON OAK IT INC       Received: Friday, March 20 at 11:52am       Length: 40 seconds

      Total un-reviewed messages: 1       Total saved messages: 6

 

2) When listening to messages on a local or remote phone, press 5 to listen to message info including date and timestamp

 

3) You can open the Voicemail Manager option in the management console.

    From there you can download all the messages from a mailbox, and the filenames will include date and time info, i.e.:

     - [NEW][PRO LINK MORTG][1403xxxxxxx]~150401084901.wav

     the number at the end shows 2015 april 1st at 8:49:01 AM

 

Hope that helps you.

Working with FortiVoice products since 2008

Working with FortiVoice products since 2008
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