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justinian
New Contributor

Stuck during connection

I have installed FortiClient 6.4.0.0851 on KDE NEON (5.21). After I have entered my password, as blue Disconnect button shows up, but the Status is still Connecting and the VPN connection is not established. I know the settings are correct because on a Windows 10 machine I am able to get a proper connection. I have similar issues on yet another machine that is running Debian 10. How can I solve this issue? Thank you.

6 REPLIES 6
marchand
New Contributor III

On debian 10 it works . My FortiClient version is 6.4.3.0959 .

 Did you check the log ? What error appears in the log?

 

justinian
New Contributor

This is from the `confighandler.log`:

20210218 20:56:17.270 [confighandler:EROR] fctconfig_handler:151 Error occurred while polling. [4] 20210218 20:56:17.271 [confighandler:INFO] fctconfig_handler:207 Closing confighandler endpoint. 20210218 20:56:17.271 [confighandler:INFO] fctconfig_handler:209 Closing sqlite database. 20210218 20:56:17.272 [confighandler.log:INFO] main:60 confighandler daemon exiting. 20210218 21:06:18.216 [confighandler:EROR] fctconfig_handler:151 Error occurred while polling. [4] 20210218 21:06:18.216 [confighandler:INFO] fctconfig_handler:207 Closing confighandler endpoint. 20210218 21:06:18.216 [confighandler:INFO] fctconfig_handler:209 Closing sqlite database. 20210218 21:06:18.217 [confighandler.log:INFO] main:60 confighandler daemon exiting. 20210218 21:12:25.218 [confighandler:EROR] fctconfig_handler:151 Error occurred while polling. [4] 20210218 21:12:25.219 [confighandler:INFO] fctconfig_handler:207 Closing confighandler endpoint. 20210218 21:12:25.219 [confighandler:INFO] fctconfig_handler:209 Closing sqlite database. 20210218 21:12:25.219 [confighandler.log:INFO] main:60 confighandler daemon exiting. 20210218 21:15:46.610 [confighandler:EROR] fctconfig_handler:151 Error occurred while polling. [4] 20210218 21:15:46.610 [confighandler:INFO] fctconfig_handler:207 Closing confighandler endpoint. 20210218 21:15:46.610 [confighandler:INFO] fctconfig_handler:209 Closing sqlite database. 20210218 21:15:46.610 [confighandler.log:INFO] main:60 confighandler daemon exiting. 20210219 19:04:01.156 [confighandler:EROR] fctconfig_handler:151 Error occurred while polling. [4] 20210219 19:04:01.156 [confighandler:INFO] fctconfig_handler:207 Closing confighandler endpoint. 20210219 19:04:01.156 [confighandler:INFO] fctconfig_handler:209 Closing sqlite database. 20210219 19:04:01.156 [confighandler.log:INFO] main:60 confighandler daemon exiting. 20210219 20:15:35.223 [confighandler:INFO] fct_websocket:200 Websocket client accepted 20210219 20:18:52.451 [confighandler:INFO] fct_websocket:367 Client dropped from the set of webserver connections 20210219 20:18:58.509 [confighandler:INFO] fct_websocket:200 Websocket client accepted 20210219 20:22:23.207 [confighandler:INFO] fct_websocket:367 Client dropped from the set of webserver connections 20210219 20:26:12.653 [confighandler:INFO] fct_websocket:200 Websocket client accepted 20210219 20:31:34.573 [confighandler:INFO] fct_websocket:367 Client dropped from the set of webserver connections 20210219 20:52:05.778 [confighandler:INFO] fctconfig_handler:211 Closing sqlite database. 20210219 20:52:05.778 [confighandler:INFO] fctconfig_handler:213 Closing confighandler endpoint. 20210219 20:52:05.778 [confighandler.log:INFO] main:54 confighandler daemon exiting. 20210219 20:52:05.784 [confighandler:INFO] fctconfig_handler:211 Closing sqlite database. 20210219 20:52:05.784 [confighandler.log:EROR] fctconfig_database:20 bad parameter or other API misuse 20210219 20:52:05.784 [confighandler:INFO] fctconfig_handler:213 Closing confighandler endpoint. 20210219 20:52:57.363 [confighandler:INFO] fct_websocket:200 Websocket client accepted 20210219 20:53:19.632 [confighandler:INFO] fct_websocket:367 Client dropped from the set of webserver connections 20210219 20:53:25.093 [confighandler:INFO] fct_websocket:200 Websocket client accepted 20210219 20:53:42.563 [confighandler:INFO] fct_websocket:367 Client dropped from the set of webserver connections 20210219 20:54:15.814 [confighandler:INFO] fctconfig_handler:211 Closing sqlite database. 20210219 20:54:15.814 [confighandler:INFO] fctconfig_handler:213 Closing confighandler endpoint. 20210219 20:54:15.818 [confighandler.log:INFO] main:54 confighandler daemon exiting. 20210219 20:54:15.823 [confighandler:INFO] fctconfig_handler:211 Closing sqlite database. 20210219 20:54:15.823 [confighandler.log:EROR] fctconfig_database:20 bad parameter or other API misuse 20210219 20:54:15.823 [confighandler:INFO] fctconfig_handler:213 Closing confighandler endpoint. 20210219 20:57:23.277 [confighandler:INFO] fctconfig_handler:211 Closing sqlite database. 20210219 20:57:23.277 [confighandler:INFO] fctconfig_handler:213 Closing confighandler endpoint. 20210219 20:57:23.278 [confighandler.log:INFO] main:54 confighandler daemon exiting. 20210219 20:57:23.282 [confighandler:INFO] fctconfig_handler:211 Closing sqlite database. 20210219 20:57:23.282 [confighandler.log:EROR] fctconfig_database:20 bad parameter or other API misuse 20210219 20:57:23.282 [confighandler:INFO] fctconfig_handler:213 Closing confighandler endpoint. 20210220 09:11:20.027 [confighandler:INFO] fct_websocket:200 Websocket client accepted

marchand
New Contributor III

Not this log. You need to check the logs in debian :

 

/var/log/forticlient/sslvpn.log

/var/log/messages

dasturchiuz
New Contributor

I'm also this problem

 

 

20220203 22:37:19.411 [sslvpn:INFO] main:1412 Init
20220203 22:37:19.413 [sslvpn:INFO] main:370 Load profile: EDU
20220203 22:37:19.423 [sslvpn:INFO] main:118 Get DBUS session bus address
20220203 22:37:19.488 [sslvpn:INFO] main:118 Get DBUS session bus address
20220203 22:37:19.494 [sslvpn:INFO] main:941 Load profile: EDU
20220203 22:37:19.496 [sslvpn:INFO] main:1112 State: Connecting
20220203 22:37:19.564 [sslvpn:INFO] main:1112 State: Logging in
20220203 22:37:19.564 [sslvpn:INFO] vpn_connection:1493 /remote/info
20220203 22:37:19.631 [sslvpn:INFO] main:1112 State: Waiting user confirm remote certificate
20220203 22:38:37.909 [sslvpn:INFO] vpn_connection:68 Interrupted. Trait as Cancel
20220203 22:42:44.537 [sslvpn:INFO] main:1412 Init
20220203 22:42:44.537 [sslvpn:INFO] main:370 Load profile: EDU
20220203 22:42:44.538 [sslvpn:INFO] main:118 Get DBUS session bus address
20220203 22:42:44.554 [sslvpn:INFO] main:118 Get DBUS session bus address
20220203 22:42:44.556 [sslvpn:INFO] main:941 Load profile: EDU
20220203 22:42:44.557 [sslvpn:INFO] main:1112 State: Connecting
20220203 22:42:44.580 [sslvpn:INFO] main:1112 State: Logging in
20220203 22:42:44.580 [sslvpn:INFO] vpn_connection:1493 /remote/info
20220203 22:42:44.673 [sslvpn:INFO] main:1112 State: Waiting user confirm remote certificate

AEK
Honored Contributor II

Try enable checkbox "Do not Warn Invalid Server Certificate" on FortiClient's VPN connection window.

Alternatively I use NetworkManager's fortisslvpn connection and it works just fine.

AEK
AEK
pepepepepe
New Contributor

I'm have the same error 
20220519 16:56:28.919 [confighandler:EROR] fctconfig_handler:156 Error occurred while polling. [4]
20220519 16:56:28.919 [confighandler:INFO] fctconfig_handler:212 Closing confighandler endpoint.
20220519 16:56:28.919 [confighandler:INFO] fctconfig_handler:214 Closing sqlite database.
20220519 16:56:28.919 [confighandler.log:INFO] main:61 confighandler daemon exiting.
20220519 17:01:11.900 [confighandler:DEBG] fctconfig_handler:273 Sent 12 bytes.
20220519 17:01:57.535 [confighandler:DEBG] fctconfig_handler:305 Received request [3].
20220519 17:01:57.539 [confighandler:DEBG] fctconfig_handler:273 Sent 178 bytes.

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