Support Forum
The Forums are a place to find answers on a range of Fortinet products from peers and product experts.
New Contributor

Stop Fortigate from blocking my Comcast home IP so I can send mail

I have a Fortigate 60E in front f my mail server. I have it configured to block spam via a security policy. I am using the default email filtering settings. Recently, at home I got a new IP from Comcast, and ever since the Fortigate is preventing me from sending mail because it thinks the Comcast IP is spam. I can receive mail, but cannot send. The Fortigate gives an error in the logs that the Comcast IP is in the Fortigate Antispam block list.


How do I whitelist the IP so the Fortinet allows the mail? I have tried adding an Allow list by going to "Security Profiles -> Email Filter -> default > Block/Allow List" and typing in the IP address, but this doesn't work, the mail is still blocked.


Why do you apply email filter to outgoing policy?


Select Forum Responses to become Knowledge Articles!

Select the “Nominate to Knowledge Base” button to recommend a forum post to become a knowledge article.

Top Kudoed Authors